FR EN

Cancellation and refunds

Last updated: September 24, 2026

This policy follows the Civil Code of Québec rules on cancelling a service contract (articles 2125 to 2129). Nothing in it limits your rights under the law, including Québec's Consumer Protection Act. The French version prevails in case of any difference.

Quotes

A quote is free and without obligation. Nothing is owed until you sign a contract.

Deposit

Booking a date is confirmed by a deposit whose amount is stated in the quote. The deposit is fully applied to the total price. If the booking is cancelled, it is used to cover the amounts described below, and any balance is refunded to you.

If you cancel

You can cancel at any time by notifying us in writing (an email is enough). You then pay only:

  • the value of the work already done (for example pre-production, location scouting or design), in proportion to the agreed price;
  • costs actually incurred that cannot be recovered (for example equipment rental or travel already booked), with supporting documents;
  • any other actual loss the cancellation causes us, for example a date we turned down for other clients and are unable to fill.

We give you a detailed statement and refund any balance within 15 days of your cancellation notice.

Changing the date

If you want to change the date, write to us as early as possible. If a new date works for both of us, your deposit is carried over to it.

If we cancel

If we have to cancel (illness, emergency or force majeure), we let you know as soon as possible and refund, within 15 days, all amounts paid for services not provided. If you prefer, we can instead agree on a new date or, with your agreement, suggest a replacement professional.

Weather and location conditions

If a shoot cannot take place because of weather or because the location is inaccessible, we agree on a new date at no extra cost. If no date works, the amounts paid are refunded, less the value of work already done and costs actually incurred.

Delivered work

Services already provided and delivered files are not refundable simply because you changed your mind. If a deliverable does not match the contract, write to us: we will fix it or, if that isn't possible, agree with you on a price reduction or a refund. Your legal warranties apply at all times.

Making a request

Write to niko@nikographie.ca with your name, the project date and your request. Refunds are made using the payment method you used, unless we agree otherwise.